Refund policy

For Ready-to-ship & In-Stock items:

We have a 7-day return & refund policy, which means you have 7 days after receiving your item to request a return. 

Simply write to us at pinexie@mdnmd.com. Please include order information such as order number and preferably the reason for return. We charge 20% of the order total excluding shipping & tax as handling fee.

We will provide an USPS shipping label for you once you have reached out. 

 

For Made-to-order items:

Normally we do not accept refund, return or exchange unless quality defect or lost in transit. 

Write to us at pinexie@mdnmd.com if you have any concern about your order.

 

For wholesale:

Please directly contact us at pinexie@mdnmd.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.